• Bay Medical Company Return Policy

      We strive to properly fill every order. If an error is made or a product is damaged during shipment, we want to correct the problem.

      Incorrect items or shipping errors

      Contact us within 5 business days and we will replace the product at no charge.

      Other returns

      Most products can be returned within 10 days of receipt with approval from our Customer Service group. All items must be returned unopened for a credit to your account. We cannot provide a return for a custom product. There is a restocking fee for standard items:

      10% restocking fee for consumable items

      20-50% restocking fee for medical devices if the manufacturer will accept returns

    • Please call our Customer Service group at 415-508-0900 to speak to us about a product return.